I would like to share my more than satisfi ed experience with you. I found DryHome in the “Best Pick Reports Quality Home Services Guide – Premiere Northern Virginia Edition.” Dry Home was one of three companies I called and scheduled for a free quote and information gathering session. I was pleasantl y surprised to meet a friendly and smiling Ben Burnie (and Lucy). Ben’s approach was so different than what I had experienced previously. He wasn’t pushy and didn’t rush the appointment, but rather asked me what my concerns were right from the beginning and explained the roofing process in depth as well as the options available to me.
My original plan and intention was merely for the replacement of my roof and skylights, but my husband and I decided to replace all of the siding, guttering and gutter guards as well. It just goes to show that in Ben, you have a well-seasoned people person with full knowledge of the product that your customers can trust. He truly sets the bar for customer service and should be commended for representing your company in the best light possible. I not only felt like I had an excellent experience with him overseeing the job, I made a friend in the process. And just for the record, I canceled the third quote as I felt certain no other company could compete with Ben and DryHome. It’s nice to know in the world today, your company values both quality work and top-notch customer service, something that has pretty much become a thing of the past.
The roofing, siding, and gutter teams were timely, efficient and courteous. After each phase of the jobs were done, the workers focused on cleaning up debris and leaving the property tidy and undamaged.
The updates shared by Brittany were helpful and timely. She kept me apprised of need-to -knows in the way of team overlaps and handoffs. She was courteous and professional and answered all my questions prior to the job starting, after the job completed and everything in between allowing me piece of mind as I was at work during most of the installation days.
I would highly recommend DryHome to anyone needing roofing, siding, windows, gutters or skylights. My house looks as though it’s had a beautiful makeover and it makes me proud to call it home.
